Contact & Help

Got questions? We’ve got answers — and a team ready to support you.

Whether you're surfing rivers or paddling lakes, we’re here to make sure your gear works and your experience is smooth.

Good to know

Fast dispatch Orders placed by 11 a.m. CET ship the same day.
Free shipping in Germany Free from €35. Shipping details
We ship internationally EU, US, Canada and Switzerland. Countries & rates
30-day returns Changed your mind? Eligible items can be returned within 30 days. Returns & refunds

Frequently asked questions

Find the most frequently asked questions below.
Finding the right fin
  • Use our Fin Finder to identify the right system and fin for your board.

  • Check our Fin Finder to identify your setup. Still unsure? Send us your board brand, model and ideally a photo and we’ll help.

  • First check you’ve selected the correct fin system for your board — some fin boxes are also slightly tighter than others, so don’t force a new fin in. Still unsure? Send us your board brand/model and a photo of the fin box and we’ll help.

Orders & shipping
  • Within Germany, orders generally arrive in 1–3 business days. International deliveries take 5–15 business days depending on destination.

  • Yes — we currently ship to the EU, Switzerland, the US and Canada. Due to Brexit, we are not shipping to the UK at this time.

  • If you haven’t received a shipping confirmation yet, we can cancel or modify your order. Please email us as soon as possible at support@eisbach-riders.com

Returns & problems
  • You can return items within 30 days of receipt. Contact us to get a return authorization and then send the goods back to our Munich address.

  • In Germany, returns cost €2.90 via our label service. For international returns, please send with sufficient postage.

  • Please email us your order number and attach a photo of the item (if damaged) — we’ll arrange a replacement or refund right away.

Clubs, schools & shops
  • Absolutely — if you’re a surf shop, SUP club or group of friends ordering larger quantities, please contact us for wholesale discounts and tailored terms.

Still have a question?

If you didn’t find what you’re looking for above, just drop us a message — we’re happy to help!

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